All merchandise is shipped F.O.B. Round Rock (Austin), Texas unless
otherwise stated. All shipping charges are the responsibility of the
customer. International Liquidation, Inc. does not guarantee the rates
or charges of any shipment.
Our policy is to have the carrier count number of
cartons shipped, and record this quantity on the Bill of Lading. It is
important that your receiving department verify the carton count on
the shipment with the Bill of Lading. Any shortages or damages
must be noted on the Bill of Lading when the shipment is received by
your company. Shortages must be reported to the carrier. We will
provide any information needed to help with your claim.
To ensure that you file a claim with the proper party, it is our
policy at International Liquidation, Inc. that, if a shipment is sent
freight collect, the consignee (customer) is responsible for filing
the freight claim. Freight claims may not be deducted from the
Concealed Shortages and Damages
claim for concealed shortages and damages must be filed within 15 days of
receipt of goods. The claim may be e-mailed, faxed, or phoned.
We will be glad to discuss the problem with you and work
out a solution to the problem.
is our policy to stand behind our merchandise, all claims for
defective merchandise must be filed within 30 days of receipt of
goods. We will then issue a return authorization or other written
advice to process the claim. A copy of the return authorization must
accompany the returned merchandise or it will be refused and sent back
to the customer at their expense.
A credit will be
issued to your account after the merchandise has been received in our
warehouse or when other arrangements have been agreed upon by both
We will be able
to process your claims in a more timely fashion if these procedures
International Liquidation, Inc.
Picadilly Drive, Bldg C330
Round Rock, TX
Contact Name: Dotty Sipple